Archive for April, 2010

No matter what type of small business you run, eventually, you will encounter a client that is complicated to communicate with.  Perhaps he/she is upset over a service, product, and/or has a complaint.  Alternatively, what if you have successfully completed the service and the client is upset over the terms of the contract.  This is not easy to manage.  In this scenario, you have fulfilled your promise, and the client still wants to complain.  It is tough.  For you do not want to handle the situation in a negative manner.  If you do, the exchange could be posted on a social marketing site ruining your reputation.  Here are a few tips to help you efficiently communicate with unhappy customers.

Listen to the Client

Allow the client to express how the person feels.  It does not matter if the person rants on for five or twenty minutes.  Just let the person talk.  It does not matter if the client is actually correct in what is being said.  The idea here is permit the person to release whatever frustrations he/she may have.  It may not seem fair, but it is what should be done.  It will make the client feel heard, and that the issue is important to you too.  Therefore, it will allow the client to ease up afterwards and be responsive in a less heated manner.

Say Sorry…But Not Too Soon

Admitting you made a mistake in business goes a long way.  However, be careful regarding the timing of the apology.  You need to hear the client out first then apologize.  If you attempt to apologize prior it may come across as if you do not care causing more havoc than good.

Keep these two essential tips in mind when dealing with customers.  Most of us have loyal, happy, and satisfied customers.  Nevertheless, there are a few clients catching you off-guard.  Prevent those negative moments from escalating into something worse by utilizing this advice.

If your business needs additional financing, contact a small business loan expert today.

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Apr
28

How to Write a Small Business Plan

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With large corporations implementing lay-offs on a regular basis investing in a small business of your own sounds like a solid option.  For when you work for someone else, you are unsure on when you shall be the next victim receiving a pink slip.  However, when it is your own business, then you are the one in control of your own destiny alleviating worry regarding when you shall be laid-0ff next.

People are looking for services from smaller, local businesses.  Consumers no longer flock to big box companies as often as before the recession.  Consumers solely care about where to receive the best deal.  So why not start your own small business today and begin by writing an effective business plan.

Provide Comprehensible Material

Prepare detail-oriented material in a business plan without going overboard.  Include financial costs, operating expenses, supplies, rental agreement pricing, and office equipment.  Write out how much it shall cost to run the operation on specific lengths of time. For instance, map out how much is needed to run the business for 6 months, 1 year, 3 years, etc…  Also, incorporate a projected date when the business shall start earning money on its own.

An investor wants to see possible predicaments, costs, and scenarios regarding expenses.  Furthermore, remember to include marketing, advertising and research pricing.  These are all financial spending factors that need to be formulated into the overall business plan presented to your potential investor.

If you are still looking for additional funding talk to a small business loan professional today.   He/she will be able to assist you ensuring you start your business on the right track.

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Categories : small business tips
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Are you constantly searching for supplies and unable to find them in the office?  When running a small business it is easy to stay busy without realizing the mess around you.  It is essential to keep things organized and clean to running a successful business.  It will save you money and time in the end. Thus, here are a few tips to enable your business remains right on track.

Order Lunch

Take a day to organize the stockroom, file paperwork, clean the restaurant, and take inventory.  Whatever your business is there has to be a day to handle these goals.  If you do not then it could be chaos down the line.  In addition, as an incentive, order lunch for your employees ensuring they are eager to help complete this task.  Just check with your accountant/bookkeeper to make sure what can be thrown away and what needs to be stored.

Buy Supplies

To stay organized it helps if you have supplies ready to assist in this project.  Purchase file folders, trash bags, cleaning supplies, labels, and other organizing products.  Check out a professional organizer’s tips online, and try to implement the same.  If there is someone at the office who is meticulous in organizing paperwork, and workspace ask he/she for advice. It will help your employees to complete tasks in a timely manner if everything has a place at work.

Assign a Deadline

The last thing you want is for the organizing tasks to get in the way of making money.  Therefore, assign a completion date or amount of time allotted for the task and that is it.  Do not utilize any more company time than what you have appointed.

Preparing the work area in an orderly fashion ensuring everything is accessible will help increase productivity.  If you need further business financing, then talk to a small business loan expert.  He/she will be able to review what your options are and how to proceed forth.

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